Frequently Asked Questions

Everything you need to know about shopping at calif.

What shipping methods are available and how long does delivery take?

We primarily use Sagawa Express for domestic deliveries within Japan. Typically, orders are processed within 1-2 business days, and delivery takes approximately 2-5 days depending on your location.

Can I return or exchange an item if it doesn't fit?

Yes, we accept returns for most items within 7 days of delivery, provided they are in original condition with tags attached. Please note that sale items and hygiene products may be excluded from our return policy.

What payment methods do you accept?

We accept a variety of payment options including major credit cards (Visa, Mastercard, JCB, AMEX), Amazon Pay, Rakuten Pay, and convenience store prepayment.

Are the products sold on calif authentic?

Absolutely. calif is the official online store for B's INTERNATIONAL, guaranteeing that all items from brands like XLARGE, X-girl, and MILKFED. are 100% authentic.

Do you offer international shipping?

Currently, our direct website serves Japan. However, international customers can use third-party proxy bidding and shipping services like WorldShopping to purchase our products from overseas.

How can I track my order status?

Once your order has been dispatched, we will send a shipping confirmation email containing a tracking number and a link to the carrier's tracking portal.